Services
Altruist offers a broad range of business process management and customer experience solutions, designed around the changing needs of our clients. We can take on a single process or run your entire customer operation, from customer acquisition and engagement to credit and collections.
Whatever the scope, we bring people, process and technology together, with AI built into every step of the work. It supports how we serve your customers, how we measure quality and performance, and how we improve results over time.
The Client Lifecycle We Serve
Acquisition
Identifying and delivering profitable new customers for our clients.
Customer Satisfaction
Delivering a great customer experience and high service quality.
Cost to Serve
Providing efficient, best-practice operational solutions that control costs and improve margins.
Upsell / Cross-sell
Helping clients identify the best-fit solutions that add value for their customers.
Retention & Loyalty
Enabling clients to build customer loyalty and increase lifetime value.
Two Strengths: Our People and Our Intelligence
We build every engagement around two strengths: our people and our intelligence. To win customers, we target precisely, recruit to rigorous norms and train for your brand, backed by analytics that raise lead quality. To keep them satisfied, we empower the frontline, audit quality against your SLAs, and use real-time feedback and speech and text analytics to act early. To lower your cost to serve, we invest in the right tools, redesign operations and balance in-house and outsourced teams using dynamic forecasting. To grow revenue, we use customer lifetime value and predictive, personalised engagement to find cross-sell opportunities. And to retain customers, we build trust, loyalty programmes and ease of doing business.
Why Clients Choose Altruist
Built to Your SLAs
Every process is designed around your service levels.
Scalable and Right-sized
Capacity that fits your volumes, at the best economics.
99.99% Uptime
A robust platform on resilient data centres and networks.
PCI DSS Level 1
Secure, compliant handling of your customers’ data.
When you outsource key elements of your business, you expect major improvements in efficiency, cost savings and customer experience. That is what our outsourcing services deliver. We power it by drawing on a wider talent pool, using our in-house technology and actively rewarding innovation, to give you a clear line of sight to success.