Back Office Services
Altruist India provides a range of back-office services across our network of 790+ locations in India that support its clients’ businesses. This lets clients concentrate on their core competencies while Altruist manages and runs the behind-the-scenes processes that may not be core, but are still critical. Our team brings deep industry knowledge across a wide range of back-office processes and the technology to respond quickly and accurately to customer requirements.
Non Voice Offerings
Back Office Solutions
Our back-office solutions give retail, wholesale, individual and multi-location businesses dependable day-to-day support. We manage service requests, transaction processing, data management and analysis, content management and analysis, market research, digitisation, document collection and KYC checks, document archival and retrieval, contact point verification and systems management.
These services can extend into integrated offerings that combine voice, non-voice and fulfilment, with process, concurrent, internal and compliance audits and due diligence.
Data Management Solutions
We manage both physical and electronic documents, from workflow design and process management to secure custody and destruction. Our clients range from banking, insurance and financial services to large players in telecom, FMCG, consulting and aviation, as well as NGOs and public-sector units.
Growth in this business line has been particularly strong, driven by the industry’s need for experienced providers who can manage the process well, and by a more regulated legal environment with higher standards of governance.
KPO
Our KPO practice brings professional services to clients across more than 400 locations in India, and the reach is growing. It draws on our own offices, finance professionals, chartered accountants and franchisee network to provide audits, verifications, attendance at AGMs and voting on behalf of clients, compliance management, and due diligence that ranges from a site audit at a remote location in India to a client’s research requirements.
We also support SMEs and large corporations with any service that is hard to manage across multiple locations.
Client Challenges
Our back-office offering is built around the challenges clients raise most often:
- Cost-effective operations with 24x7x365 support.
- Managing attrition across locations.
- Effective system management.
- Control of fixed and variable expenses.
- Accurate transaction processing.
- Competent execution of services across multiple locations.