Makesh Sankaran

Makesh Sankaran is the Head of Business Development at Altruist, bringing a distinctive blend of business leadership, customer experience expertise, and technology-driven execution. With a career that spans FMCG, BPO, and services-led enterprises, he brings a practical, outcome-oriented perspective to applying AI and technology in solving real business challenges.

Originally on a path toward academia in Physics, with opportunities across leading institutes in India and abroad, Makesh chose instead to build a career in industry: beginning with well-known FMCG organizations including HCL, Onida, and LG. This early grounding gave him a strong understanding of consumer-focused operations, brand-led execution, and large-scale business environments.

Makesh later transitioned into the BPO industry, where he has spent the majority of his career and built deep, end-to-end domain expertise. His journey includes leadership roles across organizations such as Adventity, Allsec, Karvy, Armsoftech, and Fusion BPO Services, where he has headed CX and service delivery functions. Over time, he has developed a comprehensive understanding of BPO operations: spanning customer experience, delivery models, technology enablement, and business development.

A firm believer that technology and business development must work together, Makesh focuses on leveraging AI, automation, and intelligent platforms to modernize service delivery, enhance customer outcomes, and create scalable, future-ready consulting models. At Altruist, he leads the AI Consulting vertical with a clear mandate: translate advanced technology into practical, high-impact solutions that help enterprises improve efficiency, elevate CX, and drive sustainable growth.