Makesh joins us with experience from a large repertoire of esteemed organizations. Though initially headed in the direction of being a career academician in Physics, having got an entry in many of the august institutes in India and abroad, Makesh started his career with some well-known FMCG organizations i.e HCL, Onida & LG. Some way down the line, Makesh made a switch to the BPO industry and has never looked back. Across his journey he has been with Adventity, Allsec, Karvy, Armsoftech and at Fusion BPO services. He has headed these organizations in CX positions, has comprehensive knowledge of every aspect of our business, and firmly believes that in today’s market, Technology and Business Development should remain the main focus areas in a BPO.
Head- HR, L&D, Transition
Bridgette brings in 27 years of experience in Operations, Training, Quality and HR with verticals like E-Commerce, BFSI and Telecom etc. On her career path she has been associated with The Oberoi Hotels, Motorola, Airtel, Axis Bank and Flipkart. Prior to joining Altruist she was associated with Flipkart where she had been working for the last 3 years. She is MA Litt. & has completed her MBA in Hospitality Management from e Oberoi Centre of Learning & Development (OCLD) – Delhi. She is certified for Lean and Six Sigma, and is a DISC certified counsellor & coach.
Prior to joining Altruist, Vishal has worked with major brands like American Express, Reliance, Airtel & Pidilite. He has 23 years’ experience handling large operations spanning Customer Services, Operations Management, Project Management & Service Delivery. Vishal’s specialization is managing operations for Banking and NBFC business lines. He is Six Sigma certified, and believes in a deep dive approach.
AVP – Head Financial Operations
Overall 17 + years of experience in BPO management including Partner management, Operations, Quality Management, transition In leading Telecom Operations.
He has been for 3+ years in Altruist heading Financial operations, WFM & Invoicing. He is also a subject matter expect on Data Analytics for Operations