About

You are not just another number at iConnectiva. We treat our first sale to you as the beginning of a long-term relationship. A key part of our business partnership is the post-sale support we provide – support that is tailored to your individual requirements. We provide fast and effective product support to meet your highest standards of reliability and availability.

Our specially trained technical support teams are highly skilled and multi-functional with expertise spanning our entire product portfolio. Our motto is to create customer delight by exceeding expectations.

Our easy-to-use Web-based trouble ticket system lets you report issues and access operation guides so you’ll have less loss of productivity. Along with enhancing communication and providing a quick resolution to any issue you encounter, we’ll also notify you of all updates so you can access them in real time.

Advantages

  • Cloud-based services for Data Monetization
  • Online posting of trouble tickets and immediate response
  • Web-based, real-time access to manuals
  • Fast resolution to high priority problems and real-time notifications of resolutions
  • Compliance to problem resolution SLAs, all the time, no excuses
  • Clearly defined support procedures and competent support staff

Activities

  • Clarification on application features
  • Application issue resolution
  • Clarification on customized components developed by iConnectiva
  • Issue resolution of customized components developed by iConnectiva
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Programs

iConnectiva's support organization provides the operator with the assistance needed for managing iConnectiva's licensed software and offers software maintenance services under the following programs:

24 x 7 offshore support call facility and handling of P1 issues (as per agreement of P1 issue type)

Offshore support call facility and handling of P1 issues during business hours - 10.00 AM to 7.00 PM, Monday to Friday (as per agreement of P1 issue type)

Highlights

  • Cloud-based services for Data Monetization
  • Revenue Assurance and monitoring across 30+ coverage areas
  • Fraud detection and prevention for top 10 classes of fraud
  • Customer experience monitoring for on-portal, data services and multi-channel interactions
  • QoS monitoring for Enterprise Customers
  • Monthly subscription pricing, based on coverage areas/risks/vulnerabilities/scope of controls
  • Integrated full-service offering including business consulting and managed services